policies

SHIPPING POLICY

Processing Time: Our processing time is up to two weeks, but we get orders out ASAP and is often much sooner.

Shipping Time:  Our free shipping option usually takes 2-6 business days, but can experience delays that are out of our control. Shipping upgrades are available at checkout.

*Please note, shipping time is in addition to processing time. 

Shipping Carrier: We use the United States Postal Service as our main delivery method. We can also ship fedex/ups for an additional fee, just shoot us a message if you're interested!

Shipping Cost: For United States residents, shipping is completely free! For international orders, shipping is calculated at the time of checkout based on delivery location.

We are not responsible for lost packages, please contact the postal service for any issues. We will try to help in any way we can.

RETURN & EXCHANGE POLICY

Due to COVID-19 and the nature of our items, we are unable to accept returns or exchanges. If there is a problem with your order or any questions please reach out via our contact page. 

CUSTOMER CARE

Cancellation:

We do not offer cancellations under any circumstances. Our fulfillment process can begin almost immediately after an order is placed. 

Lost & Stolen Items:

We are unfortunately not responsible for lost or stolen items. Once the package is given to the USPS, we are no longer responsible. Please contact your local USPS branch with your tracking number for help or more information. If your tracking number is marked delivered by USPS, and you suspect theft, we encourage you to check with any neighbors, as well as contacting your local Police Department to file a police report. We will not be held responsible for lost or stolen packages.

Transactions are handled through Web of Wonder's website provider, Shopify, therefore we do not come in contact with buyer's information with the exception of the shipping address.

LEGAL

This website is owned and operated by Web of Wonder through the provider, Shopify. All artwork, designs, and original scents are the property of Web of Wonder.

We do not own the rights to the characters represented by our candle scents.